Security Center

Your security is our priority. We take every precaution we can to protect your information and accounts.

We are partners in security.

St. Mary’s Bank is committed to helping our members identify and prevent fraud, including online scams and identity theft. Our dedicated fraud team has helped put together information based on the most common and trending kinds of fraud. 

Remember St. Mary’s Bank will NEVER call, email, or text you to request:

  • Your card information (number, CVV, PIN, or expiration)
  • Your online or mobile banking login or password
  • A one-time passcode
  • Any other login credentials to access your information

This information should be always secured and never provided to anyone. You are the best defense against becoming a victim of fraud and we can help with the educational items below.

 

If you have concerns about security or privacy, please contact our Member Contact Center at (888) 786-2791.

WFEA Fraud Prevention Interview

Shirley Bhutto, SVP/Director of ERM, and Damian Gunther, VP/Regional Manager, were interviewed on WFEA’s Local Business Spotlight with Mike Morin. They discussed current fraud trends affecting people in our community and how to protect yourself. Listen to the recording of the interview here.

FAQs

How do I report identity theft and fraud?
If you feel your account and/or ID has been compromised take the following steps outlined here. 
How do I report card fraud?

If your, debit or credit card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have four contact options.

  • Online & Mobile Banking: Within Tools & More, the primary accountholder may access card management to block the card.
  • Member Contact Center: (888) 786-2791 Available Mon-Fri 8am – 5:30 pm, Sat 8am – 12pm
  • Card Support Center: (877) 268-2612 Available 24/7 (Closed Thanksgiving and Christmas)
  • Outside of US: (909) 941-1398 Need to dispute charges on your debit or credit card?
  • Call Card Dispute Support: (877) 504-3009  Available 24/7 (closed Thanksgiving and Christmas)

Learn More

ID Theft Prevention and Response

Steps to take if you believe your account has been compromised.

Scams

Learn the types scams are targeting members and how you can avoid them.

Top Dos and Don'ts

Learn the top 10 best practices to keep yourself safe from fraudsters.